Privacy Policy

Introduction

Vetox ("we," "us," or "our"), operating from the Kingdom of Bahrain, provides a Discord bot service and associated web dashboard (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the data practices described in this policy.

Information We Collect

We collect information in several categories:

Discord Data

When you add Vetox to your Discord server or interact with the bot, we collect:

Discord user ID, username, and avatar
Server (guild) ID, name, and member count
Server configuration settings and preferences you set through the dashboard or bot commands
Message content is received by the bot to power moderation features (auto-moderation, spam detection) and logging when enabled by server administrators. Message content is processed in real-time and is not permanently stored in our databases
Voice channel activity data (join/leave timestamps) for XP and statistics features when enabled
A list of Discord servers you are a member of (server ID, name, and icon) when you log in to the dashboard, used to display and manage servers where you have permissions
Encrypted authentication tokens from Discord to maintain your dashboard session and access your server list. These tokens are stored using encryption and are never shared with third parties

Usage Data

We automatically collect certain information when you use the Service:

Bot command usage and interaction data
Dashboard page views, feature usage, and session duration
Browser type, operating system, and device information when accessing the dashboard
IP addresses for security, rate limiting, and fraud prevention
Login session records including IP address, approximate location (city, country), browser, operating system, and device type for account security and session management

Payment Data

When you purchase premium services, all payment processing is handled entirely by Paddle (our payment processor). We do not store any payment data, including credit card numbers, bank account details, or billing addresses. Paddle processes and secures all payment information directly. We only receive subscription status confirmations (active, cancelled, expired) to manage your premium access.

Cookies & Similar Technologies

We use session cookies to maintain your authentication state on the dashboard. These are essential cookies required for the Service to function and cannot be disabled while using the dashboard.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service including bot features, dashboard functionality, and premium services
Process premium subscriptions and manage billing through Paddle
Analyze usage patterns to improve our services, fix bugs, and develop new features
Provide customer support and respond to inquiries via our Discord support server
Detect, prevent, and address fraud, abuse, and security issues
Ensure compliance with Discord's Terms of Service and applicable laws
Send service-related notifications such as subscription updates and important changes

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process personal data under the following legal bases as defined in Article 6 of the GDPR:

Consent — Where you have given clear consent for us to process your personal data for a specific purpose, such as enabling optional features like message logging
Contract — Processing necessary for the performance of our Service agreement with you, including providing bot functionality and premium features
Legitimate Interests — Processing necessary for our legitimate interests, such as improving the Service, ensuring security, and preventing fraud, where these interests are not overridden by your rights
Legal Obligation — Processing necessary to comply with a legal obligation, such as responding to valid legal requests or maintaining required records

International Data Transfers

Vetox operates from the Kingdom of Bahrain, and our servers may be located in various countries. Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. By using the Service, you consent to such transfers. Where required by applicable law, we implement appropriate safeguards for international data transfers.

Data Retention

We retain your data based on the type of information and its purpose:

Server configuration data — Retained while Vetox remains active in your server and deleted upon bot removal
XP and leveling data — Retained while the server uses the leveling feature, with inactive data expiring based on configured retention periods
Moderation records — Retained according to the duration set by server administrators and applicable legal requirements
Usage statistics — Retained for up to 92 days for analytics purposes
Payment records — Retained as required by tax and financial regulations
Account data — Retained while you maintain an active account. You may request deletion at any time

Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS/TLS), access controls, secure authentication, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to keep your Discord account credentials secure and report any suspected security issues immediately.

Children's Privacy

Our Service is not directed to children under the minimum age required by Discord's Terms of Service. We do not knowingly collect personal information from children below this age. If we discover that we have collected data from a child under the applicable minimum age, we will delete it promptly. If you believe a child has provided us with personal information, please contact us through our Discord support server.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of Access — Request a copy of the personal data we hold about you
Right to Rectification — Request correction of inaccurate or incomplete personal data
Right to Erasure — Request deletion of your personal data, subject to legal retention requirements
Right to Restriction — Request that we restrict processing of your personal data in certain circumstances
Right to Data Portability — Request your personal data in a structured, commonly used, machine-readable format
Right to Object — Object to processing of your personal data based on legitimate interests
Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint — File a complaint with your local data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us through our Discord support server at https://discord.gg/vetox. We will respond to your request within 30 days. Upon a verified deletion request, we will remove your personal data from our databases, including your profile, server configurations you own, and login history. Some data may be retained where required by law or for fraud prevention.

Changes & Contact

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Discord support server at https://discord.gg/vetox.

The founders/owners of the project are

Yousef Emad Abdel Wahab (Ryo.)

Ali Hasan Mohamed (Ali M.)